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Most Recent Questions
Recent Question:
Why can I see pending transactions on the mobile app and not on the website?
Recent Question:
I am holding a free checking account. Is there any minimum amount that should be made as direct deposit?
Recent Question:
Is the netpay of paycheck needs to be direct deposited?
Recent Question:
which branches in massachusetts have card replacement machines ?
Recent Question:
Can I rent a vehicle at Alamo, Enterprise,or any other Car rental store with my check card as long as I have funds In my account ?
Questions with Most Recent Answers
Question:
Why can I see pending transactions on the mobile app and not on the website?
Question:
I am holding a free checking account. Is there any minimum amount that should be made as direct deposit?
Question:
Is the netpay of paycheck needs to be direct deposited?
Question:
which branches in massachusetts have card replacement machines ?
Question:
Can I rent a vehicle at Alamo, Enterprise,or any other Car rental store with my check card as long as I have funds In my account ?

Member questions and answers for
DCU Visa Check Card

Free debit card access for purchases made easily from your Checking Account, plus ATM access for all your DCU accounts.
Member questions and answers:
30 Questions
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32 Answers
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Member questions and answers for DCU Visa Check Card

Question

Can I change my 4 digit PIN?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
on DCU Visa Check Card
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answer 1
yes
State: Delaware
Age: 35-44
DCU Member for: 10 to 20 years
answered 10 months ago
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beki
newark
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answer 2
We do not currently offer the option to customize your PIN (Personal Identification Number), although custom passwords can be created for online access to PC Branch.
State: Massachusetts
answered 3 years, 2 months ago
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by
DCU Staff
Marlborough
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Question

How do check my balance before my pin comes?

I had a direct deposit set up and i want to know if my money is in my account, but I've yet to receive my pin number is there anyway to check my balance without going to the bank and without the pin?
State: Massachusetts
Age: 18-24
DCU Member for: Less than 1 year
asked 10 months ago
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AgglesOmalley
Worcester
on DCU Visa Check Card
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answer 1
I called my branch to check balance the first time. I received my pin a week after opening my accounts.
State: Massachusetts
Age: 25-34
DCU Member for: 1 to 2 years
 
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answered 10 months ago
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Nana
Marlborough
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answer 2
You may check your balance in person at any DCU Branch or Co-op Service Center with valid photo ID, by calling us during business hours at 800/328-8797 option 5, or using Live Help.
State: Massachusetts
 
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answered 10 months ago
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by
DCU Staff
Marlborough
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Question

How long do I have to dispute a DCU Visa Credit or Check Card transaction?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
Transactions can be disputed 60 days from the date of the statement that shows the transaction in question. The dispute can be submitted in PC Branch under the "Forms/Services" link.
State: Massachusetts
answered 3 years, 2 months ago
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by
DCU Staff
Marlborough
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Question

Why doesn't my DCU Visa work in certain countries or with certain merchants?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
To protect your account and minimize fraudulent activity, we sometimes place blocks on particular merchants or locations where we learn fraud is prevalent. We always work closely with Visa to monitor current fraud patterns and add or remove blocks as these patterns change. These blocks affect international travelers the most.

If you are traveling abroad and plan on using your DCU Visa or Check Card, it is always a good idea to contact DCU to learn if a block is in effect for the country you are visiting. Please call 800.328.8797, send us an e-mail, or speak with a Member Service Representative regarding your upcoming international travel plans.
State: Massachusetts
answered 3 years, 2 months ago
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by
DCU Staff
Marlborough
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Question

What if my Visa card is lost or stolen?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
on DCU Visa Check Card
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answer 1
During normal business hours, you should contact DCU immediately or visit a branch location.

During non-business hours, please contact VISA911 at 800.847.2911 to have your card deactivated. For international calls, please contact VISA911 at 410.581.9994.

There is a fee of $10.00 for a replacement DCU Visa or Check Card.
State: Massachusetts
answered 3 years, 2 months ago
Member avatar
by
DCU Staff
Marlborough
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Question

How do I activate my Visa Check card or Visa Credit card?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
You can activate your new Visa Check or Credit card by calling 866.599.5630 within the US, or 727.570.4888 internationally.
State: Massachusetts
answered 2 years, 5 months ago
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by
DCU Staff
Marlborough
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Question

What's the difference between the Check Card and the Debit Card?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
There is no difference between a Check Card and a Debit Card - they are two different names for the same card.
State: Massachusetts
answered 3 years, 2 months ago
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by
DCU Staff
Marlborough
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Question

Does DCU charge a conversion fee for using my VISA outside of the United States?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
Yes, there is a 2% Foreign Currency Conversion fee assessed for all international transactions processed through VISA. This fee will post as a separate transaction after the charge itself posts.
State: Massachusetts
answered 3 years, 2 months ago
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by
DCU Staff
Marlborough
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Question

How do I order a new DCU Visa card?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
Please contact our Information Center for assistance in ordering a replacement debit / credit card if yours is damaged or worn out. We can have a new card sent to the address on your membership via US Mail or FedEx for a $15 fee.

Additionally, some of our branch locations have the capability to issue you a replacement card immediately. Please contact us to see if your nearest branch can help you in this capacity.

If your card is lost or stolen, please contact us immediately so that we can deactivate your card to prevent unauthorized transactions. After regular business hours, please contact VISA911 at 800.847.2911 (or 410.581.9994 for international callers) for assistance in deactivating your card.

There is a fee of $10.00 for a replacement DCU Visa or Check Card.
State: Massachusetts
answered 3 years, 2 months ago
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by
DCU Staff
Marlborough
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Question

Why was my DCU Visa or Check Card purchase declined?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
Please contact us via phone, web chat, or secure email from within your PC Branch account to discuss specific declines on your DCU Visa or Check Card.
State: Massachusetts
answered 3 years, 2 months ago
Member avatar
by
DCU Staff
Marlborough
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Question

If I am out of the United States, how do I report my card lost?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
You can report a lost card by calling DCU at 508.263.6700 during normal business hours or by calling VISA 911 @ 410.581.9994 (24 hrs day/ 7 days week)
State: Massachusetts
answered 3 years, 2 months ago
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by
DCU Staff
Marlborough
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Question

What is a debit authorization hold?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
When you use your VISA CheckCard for purchases, the amount of the purchases are automatically debited from the available balance in your account. These amounts are held up to three days against the balance in your checking account and can affect items that attempt to clear.
State: Massachusetts
answered 3 years, 2 months ago
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DCU Staff
Marlborough
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Question

How can I track a card I ordered?

State: Massachusetts
asked 3 years, 2 months ago
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DCU Member
Marlborough
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answer 1
Most cards are mailed through standard First Class mail, and so cannot be tracked. However, by your request, DCU can send a card through a registered service such as Federal Express. When this is done, you will be provided a tracking number to monitor the card. There is a charge for this service. For details, please contact our Information Center at 800.328.8797 or at dcu@dcu.org
State: Massachusetts
answered 3 years, 2 months ago
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by
DCU Staff
Marlborough
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Question

how old?

How old do you have to be to acquire a DCU debit card
State: Massachusetts
Age: Under 18
DCU Member for: Less than 1 year
asked 2 years, 11 months ago
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ConfusedFungus
Hopkinton
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answer 1
A savings-only ATM card may be issued to anyone 12 years of age or older without a joint owner. An ATM card linked to a checking account can be issued to anyone 12-16 years of age with a joint owner. A check card can be issued to anyone 17 years or older and a joint owner is not required to open the checking account.
State: Massachusetts
answered 2 years, 11 months ago
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by
DCU Staff
Marlborough
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Question

What is the daily maximum amount for purchases using a Visa card?

State: Massachusetts
Age: 25-34
DCU Member for: Haven't joined yet
asked 2 years, 5 months ago
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Joann
Barre
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answer 1
The maximum purchase limit allowed daily is up to $10,000 or your available limit, whichever is less.
State: Massachusetts
answered 2 years, 5 months ago
Member avatar
by
DCU Staff
Marlborough
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Question

Can you change the design on your debit card?

State: New Hampshire
Age: Under 18
DCU Member for: Less than 1 year
asked 2 years, 2 months ago
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Kkm102
Manchester
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answer 1
Only the one green card design is available.
State: Massachusetts
answered 2 years, 2 months ago
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DCU Staff
Marlborough
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Question

is there another way to activate your DCU Debit Card other than calling a the phone number given?

there is a sticker on the DCU Debit Card that gives a phone number you call to activate your debit card. i wasn't sure if that was the only way to activate the debit card. i am limited to who i can call. my cell phone is controlled by my parents and i can only call numbers that are put in my phone on the computer with my parents permission only. please help me!
State: Massachusetts
Age: 18-24
DCU Member for: Less than 1 year
 
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asked 1 year, 7 months ago
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Kayla Mary
Clinton
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answer 1
The toll-free number, 866-599-5630, must be called when activating any cards associated with your account.
State: Massachusetts
answered 1 year, 7 months ago
Member avatar
by
DCU Staff
Marlborough
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Question

Where can i check my balance for my DCU visa card?

State: Massachusetts
Age: Under 18
DCU Member for: Less than 1 year
asked 1 year, 3 months ago
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Jackhammer
Marlboro
on DCU Visa Check Card
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answer 1
Your card balance may be accessed from Easy Touch Telephone Teller or from within Online Banking.
State: Massachusetts
 
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answered 1 year, 2 months ago
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DCU Staff
Marlborough
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Question

do I get product warranty and damage coverage with visa checkcard purchases

State: Massachusetts
Age: 55-65
DCU Member for: 10 to 20 years
asked 1 year, 3 months ago
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dennyp
franklin
on DCU Visa Check Card
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answer 1
There are no warranty or damage coverage benefits provided for purchases made using your DCU Check Card.
State: Massachusetts
answered 1 year, 2 months ago
Member avatar
by
DCU Staff
Marlborough
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Question

How old do you have to be to open a checking account? savings account? debit card?

State: Massachusetts
Age: Under 18
DCU Member for: Haven't joined yet
asked 1 year, 1 month ago
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hi
Worcester
on DCU Visa Check Card
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answer 1
A Savings may be opened at any age. A Checking may be opened at age 12. If the member is under age 18, a legal adult would need to be listed as joint owner on any accounts opened. A Check Card can be issued at age 17.
State: Massachusetts
answered 1 year, 1 month ago
Member avatar
by
DCU Staff
Marlborough
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